Download LiveHelpNow: A Support Solution for Better Business Communications
If you are looking for a way to provide excellent customer service, increase your sales, and save time and money, you should download LiveHelpNow. LiveHelpNow is a comprehensive support solution that offers live chat, ticket management, knowledge base, and call management software. With LiveHelpNow, you can communicate with your customers across multiple channels, resolve their issues quickly, and provide them with helpful information. In this article, we will show you the features, benefits, and steps of downloading LiveHelpNow.
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Features of LiveHelpNow
Live Chat Software
Live chat is one of the most effective ways to connect with your customers in real time. With LiveHelpNow's live chat software, you can:
Engage your website visitors with proactive chat invitations
Answer their questions and provide assistance with chat bots and canned responses
Monitor their behavior and satisfaction with analytics and surveys
Transfer chats to other agents or departments as needed
Integrate with other platforms such as CRM, email, social media, etc.
Ticket Management System
Ticket management is essential for tracking and resolving customer issues efficiently. With LiveHelpNow's ticket management system, you can:
Create tickets from any channel such as chat, email, phone, etc.
Assign tickets to the right agents or teams based on rules and workflows
Manage tickets with tags, statuses, priorities, notes, etc.
Follow up with customers via email or SMS notifications
Measure your performance with reports and dashboards
Knowledge Base Software
Knowledge base is a great way to provide self-service options and FAQs for your customers. With LiveHelpNow's knowledge base software, you can:
Create and organize articles, guides, videos, etc. in a user-friendly interface
Publish your content on your website or within the chat window
Enable customers to search for answers using keywords or categories
Update your content regularly with feedback and ratings
Optimize your content for SEO and social media sharing
Call Management Software
Call management is important for handling phone calls and voicemails from your customers. With LiveHelpNow's call management software, you can:
Receive and make calls from your computer or mobile device
Route calls to the best available agents or departments
Record and transcribe calls for quality and training purposes
Send and receive voicemails with email or SMS notifications
Integrate with other platforms such as CRM, email, chat, etc.
Benefits of LiveHelpNow
Increase Customer Satisfaction and Loyalty
By downloading LiveHelpNow, you can improve your customer service quality and retention rate. LiveHelpNow can help you:
Provide faster and more personalized responses to your customers
Offer multiple support channels to suit their preferences and needs
Build trust and rapport with your customers through friendly and professional communication
Gather feedback and insights from your customers to improve your service delivery
Create loyal customers who will recommend your business to others
Boost Sales and Conversion Rate
By downloading LiveHelpNow, you can generate more leads and revenue from your website visitors. LiveHelpNow can help you:
Capture the attention and interest of your potential customers with engaging chat invitations
Identify and qualify your leads with chat bots and pre-chat surveys
Influence and persuade your leads with product recommendations and special offers
Reduce cart abandonment and increase checkout completion with timely chat assistance
Cross-sell and upsell your products or services with chat follow-ups and email campaigns
Save Time and Money
By downloading LiveHelpNow, you can reduce your operational costs and increase your productivity. LiveHelpNow can help you:
Streamline your support processes with automation and integration features
Reduce your workload and increase your efficiency with chat bots and canned responses
Leverage your existing content and resources with knowledge base software
Optimize your staff allocation and performance with analytics and reports
Avoid expensive hardware and software maintenance with cloud-based solutions
How to Download LiveHelpNow
Choose Your Plan and Sign Up
To download LiveHelpNow, you need to choose the best plan for your business needs and create an account with LiveHelpNow. You can choose from four plans: Starter, Plus, Premium, and Enterprise. Each plan offers different features, pricing, and support options. You can compare the plans on the LiveHelpNow website. To sign up, you need to fill out a simple form with your name, email, company name, phone number, website URL, and password. You can also sign up with your Google or Facebook account.
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Download the Applications
After signing up, you can download the applications for Windows, Mac, iOS, and Android devices. You can find the download links on the LiveHelpNow website or in the welcome email that you will receive after signing up. You can also access the web-based version of LiveHelpNow from any browser.
Install and Customize the Software
After downloading the applications, you need to install them on your devices. The installation process is easy and fast. You just need to follow the instructions on the screen. After installing the software, you can customize it according to your preferences and branding. You can change the colors, fonts, logos, images, etc. of the chat window, ticket form, knowledge base page, etc. You can also set up your chat bots, canned responses, workflows, rules, etc.
Conclusion
LiveHelpNow is a support solution that offers live chat, ticket management, knowledge base, and call management software. By downloading LiveHelpNow, you can communicate with your customers across multiple channels, resolve their issues quickly, provide them with helpful information, improve your customer service quality and retention rate, generate more leads and revenue from your website visitors, reduce your operational costs and increase your productivity. To download LiveHelpNow, you need to choose your plan, sign up, download the applications, install them on your devices, and customize them according to your needs. If you want to take your business communications to the next level, download LiveHelpNow today!
FAQs
Here are some frequently asked questions about LiveHelpNow:
What are the system requirements for LiveHelpNow?
To use LiveHelpNow on Windows devices, you need Windows 7 or higher. To use LiveHelpNow on Mac devices, you need Mac OS X 10.9 or higher. To use LiveHelpNow on iOS devices, you need iOS 9.0 or higher. To use LiveHelpNow on Android devices, you need Android 4.1 or higher. To use LiveHelpNow on web browsers, you need Chrome, Firefox, Safari, or Edge.
How much does LiveHelpNow cost?
LiveHelpNow offers four plans: Starter, Plus, Premium, and Enterprise. The Starter plan costs $21 per month per agent and includes live chat, ticket management, and knowledge base software. The Plus plan costs $42 per month per agent and includes all the features of the Starter plan plus call management software. The Premium plan costs $63 per month per agent and includes all the features of the Plus plan plus advanced features such as chat bots, SMS integration, custom reports, etc. The Enterprise plan is a custom solution that offers all the features of the Premium plan plus dedicated support, custom development, etc. You can also try LiveHelpNow for free for 30 days.
How secure is LiveHelpNow?
LiveHelpNow is very secure and reliable. LiveHelpNow uses 256-bit SSL encryption to protect your data and communications. LiveHelpNow also complies with GDPR, HIPAA, PCI DSS, and other industry standards and regulations. LiveHelpNow also has a 99.9% uptime guarantee and a 24/7 support team.
How can I contact LiveHelpNow?
You can contact LiveHelpNow by phone, email, chat, or social media. You can also visit their website to access their help center, blog, webinars, tutorials, etc. Here are their contact details:
Phone: +1 (877) 548-3001
Email: support@livehelpnow.com
Chat:
Facebook:
Twitter:
What are some alternatives to LiveHelpNow?
Some alternatives to LiveHelpNow are Zendesk, Freshdesk, Intercom, Zoho Desk, and HubSpot Service Hub. These are also popular support solutions that offer similar features and benefits as LiveHelpNow. However, they may differ in terms of pricing, functionality, integration, customization, etc. You can compare them with LiveHelpNow on their websites or on review platforms such as Capterra, G2, or Trustpilot.
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